Delete your account

This page explains how to delete your account in Sponty (Sponty: Go Now!), the app by Crafted Life, and what happens to your data.

How to request deletion

1. Send an email to support@craftedlife.app from the email address of your Sponty account, with the subject "Delete my Sponty account".
2. If you write from a different address, tell us the email address of your account. We may ask you to confirm that the account is yours before we delete it, for example with a code sent to that address.
3. We confirm by email when your account has been deleted, within 30 days of your request.

Deleting your account from inside the app (Profile) is coming in an update. Until then, email is the way to request it. Uninstalling the app does not delete your account.

If you used Sponty without creating an account, your data is linked only to a random guest ID on your phone. Email us and we will tell you how to identify it so we can delete it.

What we delete

• Your account: email address, name and password.
• Your preferences: interests, maximum distance, traveller type, budget level and display currency.
• Your saved experiences and your in-app activity used to personalise suggestions.
• Your notification inbox, and the device IDs and notification tokens linked to your account.
• Your sign-in sessions on all devices.

What we keep

• Booking and payment records, for as long as accounting and tax law requires. They are kept only for that purpose and are no longer used to personalise anything.
• Your location and search terms are never stored, so there is nothing to delete.

Without deleting your account, you can stop the app from collecting in-app activity by turning off Personalization in your Profile, and remove saved experiences in the app at any time.