Support

Frequently asked questions

Why does Sponty ask for my location?

To find experiences near you, sort them by distance and show how far each one is. Sponty uses your location only while the app is open, never in the background, and does not store it. If you say no, you can still browse; suggestions are then based on a default location. You can change this at any time in your phone's settings.

Where are my bookings?

Open the My tickets tab. Upcoming, completed and cancelled bookings are listed there.

How do I cancel a booking?

A booking that is still waiting for payment can be cancelled in My tickets; the seats are released. If you need to cancel a paid booking or ask for a refund, email us with your booking details.

I did not get the verification code

Check your spam or junk folder, and make sure the email address is spelled correctly. You can request a new code on the verification screen once the countdown ends.

I forgot my password

On the sign-in screen, tap Forgot Password, enter your account's email address and follow the steps.

How do I turn off personalised suggestions?

Open your Profile and turn off Personalization. Sponty then stops using what you view and save to tailor suggestions.

How do I change the currency prices are shown in?

Open your Profile and choose Currency. Converted prices are for reference only: you still pay in the experience's own currency, which is shown before you confirm a booking.

I do not get notifications

Make sure notifications for Sponty are allowed in your phone's settings. Notifications are sent for your bookings, so you only get them once you have booked.

How do I delete my account?

See Delete your Sponty account. In short: email us from your account's email address and we delete your account within 30 days. Deleting your account from inside the app is coming in an update.