Support

Frequently asked questions

Do I need an account?

No. Just open Mochi Dash and play. There is no sign-up and no login.

I lost my progress

Your progress is saved on your device, not in the cloud. It is kept when you update the game, but it is removed if you uninstall the game or clear its data, and it does not move to a new phone. We cannot restore it for you.

I bought something but did not get it

Make sure you are connected to the internet, then close and reopen the game. Purchases are processed by Google Play or the App Store, and the game delivers them once the store confirms the payment. If it still has not arrived after a few minutes, email us the product, the date and your order ID (in your Google Play order history or your Apple purchase history).

How do I get a refund?

Refunds are handled by the store you bought from. On Android, request one from your Google Play order history; on iOS, use reportaproblem.apple.com.

How do I restore "Remove ads" on a new phone?

Sign in to the same Google Play or Apple account you bought it with, install the game and use Restore in the game's shop. On Android, the purchase is usually restored automatically when the game starts.

Why do I see ads?

Ads keep Mochi Dash free to play. Some of them are rewarded videos: when you choose to watch one to the end, for example to get coins or a booster, you receive that in-game reward.

How do I turn off personalised ads?

In any country, you can delete or reset your advertising ID in your Android settings (Settings > Google > Ads on most devices), or turn off Allow Apps to Request to Track on iOS (Settings > Privacy & Security > Tracking). You will still see ads, but they will not be personalised. See the Privacy Policy for details.

I did not get the reward for a video

The reward is given only when the video plays to the end. If an ad fails to load or closes early, try again a little later, with a stable internet connection.

How do I change my nickname or remove my score from the leaderboard?

You can type a new nickname in the name field in the game; it is used from your next score. To remove your entry from the leaderboard, email us your nickname and roughly when you last played, and we will delete it.

The game crashes or will not start

Update to the latest version from the store, restart your phone and make sure there is some free storage space. If it still happens, email us your device model, OS version and the game version (on the store page), and tell us what you were doing when it happened.

How do I delete my data?

Uninstalling the game deletes the data stored on your device. For information held by our ad and analytics partners, see section 8 of the Privacy Policy, or email us.